Privacy Policy

Last updated: May 28, 2026

Bens Road Baits operates the website bensroadbaits.com, where we sell handmade soft plastic fishing baits. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have regarding your information.

We collect only the information we need to process your orders and run your account, and we never sell your personal information to anyone. By using our website or placing an order, you agree to the practices described in this policy.

What We Collect

When you create an account or place an order, we collect:

• Account information: your first and last name and email address.
• Phone number: used to contact you about your order if needed.
• Password: stored only in encrypted (hashed) form. We never store or have access to your actual password.
• Shipping address: the address you provide so we can deliver your order.
• Order history: the products you've purchased and the details of those orders.

We do not collect or store your payment card details. All payments are processed securely by PayPal, and your card information is handled entirely by PayPal — it never passes through or is stored on our servers.

When you enter your address, our address autocomplete feature sends what you type to Google's address service to suggest matches. This is covered in more detail in the "Third Parties" section below.

How We Use Your Information

We use the information we collect only to operate the store and serve you as a customer. Specifically, we use it to:

• Process and fulfill your orders, including shipping them to your address.
• Manage your account and let you log in, view your order history, and update your own information.
• Contact you about your order, such as confirmations, shipping updates, or questions about an issue with your purchase.
• Respond to messages you send us through our contact form.
• Keep our store secure and prevent fraud.

We do not use your information for advertising, and we do not sell, rent, or trade it to third parties. We only share information with the service providers needed to run the store, as described in the next section.

Third Parties We Share Information With

We share information only with the service providers we rely on to operate the store. Each receives only what it needs to do its job:

• PayPal handles all payment processing. When you pay, your payment details go directly to PayPal, and they process the transaction under their own privacy policy. We never see or store your card information. As a small business, we chose PayPal, a trusted, established payment company, precisely so your payment information is protected by a reputable, worldwide financial institution with advanced security, strong encryption, and proven reliability - rather than being handled on our own servers.
• Google provides the address autocomplete feature on our forms. When you type an address, what you enter is sent to Google to suggest matching addresses. This helps prevent typos and incomplete addresses that could otherwise cause your package to be delayed or lost in transit. This feature is handled under Google's privacy policy.
• Our email provider delivers order confirmations and account-related messages to you. Your email address is used only to send you these messages.

These providers are bound by their own privacy policies, and we encourage you to review PayPal's and Google's policies to understand how they handle your information. We do not share your information with any other third parties.

Your Choices and Rights

You have control over the personal information associated with your account:

• Update your information: You can log in to your account at any time to review and update your name, email, phone number, shipping address, and password.
• Delete your account: If you would like your account and personal information deleted, contact us at contact@bensroadbaits.com and we will remove it for you. We may need to keep certain order records where required for tax or legal purposes, but we will delete everything we are not required to retain.

If you have any questions about your information or these choices, you can reach us anytime at contact@bensroadbaits.com.

How We Protect Your Information

We've taken significant steps and we take security seriously and have built our site with care to protect your information. Your password is stored only in encrypted (hashed) form, so even we cannot see it. Our website uses secure connections (HTTPS) to protect information as it travels between your browser and our site, and payment details are handled entirely by PayPal rather than stored on our servers.

No method of storing or transmitting information online is completely secure, so while we work to protect your information, we cannot guarantee absolute security. We encourage you to use a strong, unique password for your account and to keep it confidential.

Children's Privacy

Our website is intended for adults and is not directed to children under the age of 13. In line with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at contact@bensroadbaits.com and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time as our store grows or as our practices change. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically so you stay informed about how we handle your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us at contact@bensroadbaits.com or through our contact page.